{"id":210,"date":"2021-03-15T18:37:38","date_gmt":"2021-03-15T18:37:38","guid":{"rendered":"https:\/\/bslthemes.site\/mireya\/?post_type=portfolio&#038;p=210"},"modified":"2023-10-03T08:28:02","modified_gmt":"2023-10-03T08:28:02","slug":"australia-post","status":"publish","type":"portfolio","link":"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/australia-post\/","title":{"rendered":"Australia Post"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"210\" class=\"elementor elementor-210\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-365ffa3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"365ffa3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f40bb06\" data-id=\"f40bb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6593434 elementor-widget elementor-widget-mireya-project-started\" data-id=\"6593434\" data-element_type=\"widget\" data-widget_type=\"mireya-project-started.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t\t<div class=\"mry-head-bg\">\n\t\t\t<img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/AuspostCover-01-01.png\" alt=\"\">\n\t\t\t<div class=\"mry-bg-overlay\"><\/div>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"mry-banner mry-p-140-0 mry-p-0-100\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"mry-main-title mry-title-center\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle mry-mb-20 mry-fo\">\n\t\t\t\t\t\tUX\/UI\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"mry-mb-20 mry-fo mry-title--h\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAustralia \t\t\t          \t\t<br>\n\t\t\t          \t\t\t\t          \t\t\t\t\t\t\t<span class=\"mry-border-text\">\n\t\t\t\t\t\t\tPost \t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"mry-animation-el\"><\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-text mry-fo\">\n\t\t\t\t\t\tRedesigned Kiosk experience\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-scroll-hint-frame\">\n\t\t\t\t\t\t<a class=\"mry-scroll-hint mry-smooth-scroll mry-magnetic-link mry-fo\" href=\"#mry-anchor\">\n\t\t\t\t\t\t\t<span class=\"mry-magnetic-object\"><\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<div class=\"mry-label mry-fo\">\n\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\tScroll Down \t\t\t\t          \t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-169f792 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"169f792\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c6757b6\" data-id=\"c6757b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51229e2 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"51229e2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tClient\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAustralia Post\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ff5cd65\" data-id=\"ff5cd65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bab0442 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"bab0442\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tools\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tTools\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAdobe XD, Illustrator, Invsion & Wix\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bf3fb70\" data-id=\"bf3fb70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f68c068 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"f68c068\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tRole\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tResearch, Wire-framing, Prototyping & User Testing\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-91b3413 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"91b3413\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ced2306\" data-id=\"ced2306\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf818e6 elementor-widget elementor-widget-spacer\" data-id=\"bf818e6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c564b elementor-widget elementor-widget-mireya-section-description\" data-id=\"05c564b\" data-element_type=\"widget\" data-widget_type=\"mireya-section-description.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"mry-about mry-about-text\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t<div class=\"col-lg-8\">\n\n\t\t\t\t\t\t<div class=\"mry-mb-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\t<br>01\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\tBrief\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"mry-mb-40 mry-fo mry-title--h\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\t\tRedesign the sending experience\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-text mry-fo\">\n\t\t\t\t\t\t\t\t<div >\n\t\t\t\t          \t\t\t<p>In collaboration with RMIT and Australia post this UX design project included group work. The project is a mobile app designed for users to be able to do most of the work of sending an item with their mobile device, rather than having to do most of it in an Australia Post office.\u00a0<\/p>\t\t\t\t         \t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5ad8c1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c5ad8c1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e77174b\" data-id=\"e77174b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e1aadd elementor-widget elementor-widget-mireya-section-description\" data-id=\"1e1aadd\" data-element_type=\"widget\" data-widget_type=\"mireya-section-description.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"mry-about mry-about-text\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t<div class=\"col-lg-8\">\n\n\t\t\t\t\t\t<div class=\"mry-mb-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\t<br>02\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\tdesign challenge\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"mry-mb-40 mry-fo mry-title--h\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\t\t\u201cHow might we use existing and upcoming technologies to \n<b><i>re-imagine the sending experience<\/i><\/b> for everyday people like you and me?\n\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-text mry-fo\">\n\t\t\t\t\t\t\t\t<div >\n\t\t\t\t          \t\t\t<p>Currently, Australia Post's sending experience leaves a lot to be desired, particularly for customers and their use of the in-store self-service kiosks. Self-service kiosks are available in some major Australia Post offices.\u00a0<\/p>\t\t\t\t         \t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a82e07f elementor-widget elementor-widget-mireya-section-description\" data-id=\"a82e07f\" data-element_type=\"widget\" data-widget_type=\"mireya-section-description.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"mry-about mry-about-text\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t<div class=\"col-lg-8\">\n\n\t\t\t\t\t\t<div class=\"mry-mb-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\t<br>03\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\tdesign response\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-text mry-fo\">\n\t\t\t\t\t\t\t\t<div >\n\t\t\t\t          \t\t\t<p>With the key factor of the sending experience in mind, we wanted to create a brand new experience for customers to be able to use. There were some approaches to this, such as the use of modern drone technology or simply integrating the self-service experience into a more familiar platform; the mobile phone!<\/p>\t\t\t\t         \t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84410f5 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"84410f5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f85d1a\" data-id=\"1f85d1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-299ae10 elementor-widget elementor-widget-image\" data-id=\"299ae10\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2874\" height=\"868\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Ap1.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-001703c elementor-widget elementor-widget-mireya-section-description\" data-id=\"001703c\" data-element_type=\"widget\" data-widget_type=\"mireya-section-description.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"mry-about mry-about-text\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t<div class=\"col-lg-8\">\n\n\t\t\t\t\t\t<div class=\"mry-mb-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\t<br>04\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\tRESEARCH\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-text mry-fo\">\n\t\t\t\t\t\t\t\t<div >\n\t\t\t\t          \t\t\t<p>We conducted our initial research in 3 different methods: A survey with 24 responses, observation of 15 different customers using the self-serve kiosks at Australia Post in Elizabeth Street, and interviewing 5 people.\u00a0<\/p>\t\t\t\t         \t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7d1d56 elementor-widget elementor-widget-image-gallery\" data-id=\"e7d1d56\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-210 gallery-columns-2 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"e7d1d56\" data-elementor-lightbox-title=\"Processed with VSCO with ss1 preset\" href='https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-scaled.jpg'><img width=\"2560\" height=\"1950\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-scaled.jpg 2560w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-300x228.jpg 300w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-1024x780.jpg 1024w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-768x585.jpg 768w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-1536x1170.jpg 1536w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-2048x1560.jpg 2048w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-256x195.jpg 256w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-950x723.jpg 950w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/1547484A-D604-498F-9467-1B1DF327032F-1920x1462.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"e7d1d56\" data-elementor-lightbox-title=\"5\" href='https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-scaled.jpg'><img width=\"2560\" height=\"1920\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-scaled.jpg 2560w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-300x225.jpg 300w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-1024x768.jpg 1024w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-768x576.jpg 768w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-1536x1152.jpg 1536w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-2048x1536.jpg 2048w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-256x192.jpg 256w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-950x713.jpg 950w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/5-1920x1440.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"e7d1d56\" data-elementor-lightbox-title=\"4\" href='https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-scaled.jpg'><img width=\"2560\" height=\"1920\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-scaled.jpg 2560w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-300x225.jpg 300w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-1024x768.jpg 1024w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-768x576.jpg 768w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-1536x1152.jpg 1536w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-2048x1536.jpg 2048w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-256x192.jpg 256w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-950x713.jpg 950w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/4-1920x1440.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"e7d1d56\" data-elementor-lightbox-title=\"3\" href='https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-scaled.jpg'><img width=\"2560\" height=\"1920\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-scaled.jpg 2560w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-300x225.jpg 300w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-1024x768.jpg 1024w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-768x576.jpg 768w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-1536x1152.jpg 1536w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-2048x1536.jpg 2048w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-256x192.jpg 256w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-950x713.jpg 950w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/3-1920x1440.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"e7d1d56\" data-elementor-lightbox-title=\"2\" href='https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-scaled.jpg'><img width=\"2560\" height=\"1920\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-scaled.jpg 2560w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-300x225.jpg 300w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-1024x768.jpg 1024w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-768x576.jpg 768w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-1536x1152.jpg 1536w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-2048x1536.jpg 2048w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-256x192.jpg 256w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-950x713.jpg 950w, https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/2-1920x1440.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc9ff7 elementor-widget elementor-widget-heading\" data-id=\"2bc9ff7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Survey Results<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb56fc elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"1eb56fc\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;3&quot;,&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper-container\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/a.jpg\" alt=\"a\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/b.jpg\" alt=\"b\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/c.jpg\" alt=\"c\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/d.jpg\" alt=\"d\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/e.jpg\" alt=\"e\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/f.jpg\" alt=\"f\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/g.jpg\" alt=\"g\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/h.jpg\" alt=\"h\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/i.jpg\" alt=\"i\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/j.jpg\" alt=\"j\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/k.jpg\" alt=\"k\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/l.jpg\" alt=\"l\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/m.jpg\" alt=\"m\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/n.jpg\" alt=\"n\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/o.jpg\" alt=\"o\" \/><\/figure><\/div><div class=\"swiper-slide\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/p.jpg\" alt=\"p\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\">\n\t\t\t\t\t\t<i class=\"eicon-chevron-left\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Previous<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\">\n\t\t\t\t\t\t<i class=\"eicon-chevron-right\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Next<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd0f1a elementor-widget elementor-widget-spacer\" data-id=\"fcd0f1a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0925b5a elementor-widget elementor-widget-image\" data-id=\"0925b5a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2872\" height=\"934\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Ap2.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0491b1b elementor-widget elementor-widget-mireya-section-description\" data-id=\"0491b1b\" data-element_type=\"widget\" data-widget_type=\"mireya-section-description.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"mry-about mry-about-text\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t<div class=\"col-lg-8\">\n\n\t\t\t\t\t\t<div class=\"mry-mb-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\t<br>05\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t\tkey findings\t\t\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-text mry-fo\">\n\t\t\t\t\t\t\t\t<div >\n\t\t\t\t          \t\t\t<div class=\"help2\"><p class=\"big-text\">Despite the presence of helpful staff, customers do not use the self serve kiosks primarily because it's either unavailable in their nearest post office, or they don't see the need to use it and the most common system being direct customer service suits their needs just fine. During the observation period, some customers were also seen struggling with using the kiosks and required the staff for help and guidance.\u00a0<\/p><\/div>\t\t\t\t         \t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fc0a3b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fc0a3b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e712007\" data-id=\"e712007\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87396dd elementor-widget elementor-widget-mireya-heading\" data-id=\"87396dd\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>06\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tempathy map\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"mry-fo mry-title--h\">\n\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\t\"How does a person feel when visiting Australia Post?\"\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c32da19 elementor-widget elementor-widget-text-editor\" data-id=\"c32da19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Based on the primary research we conducted, we found that customers of Australia Post mostly prefer to wait in line to use the direct customer service over using the kiosk, should it be available in the post office. Those that do use the kiosks generally use them to send letters &amp; parcels. There is also influenced perspective that kiosks are difficult to use the first time, potentially skewing one&#8217;s ability to use them.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8836c62\" data-id=\"8836c62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c7c1970 elementor-widget elementor-widget-image\" data-id=\"c7c1970\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2554\" height=\"2309\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/ap-1-1.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1467fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1467fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a90d4e\" data-id=\"0a90d4e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbf2ac0 elementor-widget elementor-widget-mireya-heading\" data-id=\"bbf2ac0\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br><br><br>07\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tRESEARCH STAGE\n\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"mry-fo mry-title--h\">\n\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\tCustomer Journey Map\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce73ee2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ce73ee2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7feea3a\" data-id=\"7feea3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bb8545 elementor-widget elementor-widget-image\" data-id=\"9bb8545\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2478\" height=\"1101\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/ap-2.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b8843 elementor-widget elementor-widget-spacer\" data-id=\"c8b8843\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aff808 elementor-widget elementor-widget-image\" data-id=\"4aff808\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2870\" height=\"1010\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Ap3.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef6f0e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef6f0e7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d951ba\" data-id=\"0d951ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fce683d elementor-widget elementor-widget-mireya-heading\" data-id=\"fce683d\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br><br>08\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tRefined concept\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e22b0e0 elementor-widget elementor-widget-text-editor\" data-id=\"e22b0e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The general uncertainty when using a kiosk suggested that we could try to use a platform where customers can do the sending experience in a comfortable manner. Initially, our ideation revolved around a redesigned kiosk. Further brainstorming identified that personal devices are a prime example for customers to be able to feel comfortable with the sending process. However, because there won\u2019t be staff assistance should we solve the design challenge with a personal device, we needed to make the sending process as simple as possible, only adding guidance for customers to be able to refer to where needed.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0b2e2 elementor-widget elementor-widget-image\" data-id=\"0b0b2e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2431\" height=\"1319\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/ap-3.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb6d8a elementor-widget elementor-widget-spacer\" data-id=\"4bb6d8a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d71d5fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d71d5fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-099aacc\" data-id=\"099aacc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dd8b3e elementor-widget elementor-widget-image\" data-id=\"2dd8b3e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2868\" height=\"1064\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Ap4.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2ac6e elementor-widget elementor-widget-image\" data-id=\"1f2ac6e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2473\" height=\"2204\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/ap-4.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b043a elementor-widget elementor-widget-spacer\" data-id=\"e0b043a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67f1183 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67f1183\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b5284a5\" data-id=\"b5284a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ba32a3 elementor-widget elementor-widget-mireya-heading\" data-id=\"2ba32a3\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>09\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tlow fed prototype\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9189f87 elementor-widget elementor-widget-text-editor\" data-id=\"9189f87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We began our prototyping process with &#8220;paper prototyping&#8221;, although it was drawn digitally. After sorting them out to identify the user flow, we proceeded to the low-fidelity prototyping, made with Adobe Illustrator to create the screens and In Vision to form the prototype.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-695b5dd elementor-align-center elementor-widget elementor-widget-button\" data-id=\"695b5dd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/projects.invisionapp.com\/share\/AFTXIIE8Y2X?fbclid=IwAR0HOEs6nrlA-IqXVRH_e1zI4TPJzZd2kQUfJSYTs9mtMSm2ig4wj-jK4FA#\/screens\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-xs elementor-animation-grow\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Launch Prototype<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-853b94a\" data-id=\"853b94a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c48532 elementor-widget elementor-widget-image\" data-id=\"2c48532\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1440\" height=\"1016\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/ap-5.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b04dda9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b04dda9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9212729\" data-id=\"9212729\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0802bcb elementor-widget elementor-widget-spacer\" data-id=\"0802bcb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1cec1 elementor-widget elementor-widget-image\" data-id=\"4f1cec1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2868\" height=\"1006\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Ap5.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8fc18b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8fc18b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60a0c1a\" data-id=\"60a0c1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bde9c8 elementor-widget elementor-widget-mireya-heading\" data-id=\"0bde9c8\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>10\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tUser testing\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad7b35 elementor-widget elementor-widget-text-editor\" data-id=\"8ad7b35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We conducted usability testing for both the low-fidelity and high-fidelity stages of the prototype. Changes were made based on feedback and responses during the tests.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb38eb8 elementor-widget elementor-widget-text-editor\" data-id=\"bb38eb8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30fc0ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30fc0ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4e9bbd3\" data-id=\"4e9bbd3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72fc1cf elementor-widget elementor-widget-accordion\" data-id=\"72fc1cf\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1201\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1201\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Approach\u200b<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1201\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1201\"><p><span style=\"text-align: center;\">In total, we conducted moderated &amp; guerilla testing on three different people. The moderating technique used is Retrospective Probing, although eye and finger movement were also observed. Two of them consented to being recorded for reference. We also did unmoderated and remote testing on 5 different people to get additional findings.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1202\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1202\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Activities<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1202\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1202\"><p>The user is handed out one of two primary scenarios. The first one is to use the app to send a parcel. The second one is to send a letter. Different extensions of the scenarios were applied to different users such as trying to send a small-sized letter to someone in a different Australian state.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1203\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1203\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Key Findings<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1203\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1203\"><p><span style=\"text-align: center;\">The participants were able to complete the activities without much of an issue. However all of the test participants showed signs of hesitation upon reaching the final part of the flow that is obtaining the bar code. The bar code system is a critical part of our solution because users need it to complete the task of sending items, so it was the top priority to address for the high fidelity prototype.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-29fce0a\" data-id=\"29fce0a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de7f49a elementor-widget elementor-widget-image\" data-id=\"de7f49a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1796\" height=\"1012\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/ap-6.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75d1994 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75d1994\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c22536\" data-id=\"2c22536\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb44076 elementor-widget elementor-widget-spacer\" data-id=\"eb44076\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5777521 elementor-widget elementor-widget-mireya-heading\" data-id=\"5777521\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>11\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tHigh Fidelity prototype\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"mry-fo mry-title--h\">\n\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\tWith the low-fidelity testing results in mind, we developed the high-fidelity prototype with the following key changes, in addition to a major design update. \t\t\t\t         \t<\/span>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b658eb9 elementor-widget elementor-widget-text-editor\" data-id=\"b658eb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Tutorial is added to guide users with the usage of sending items. First-time users will see the tutorial before they can use the other app features, and it will be accessible at the landing page of the sending screen.<\/li><li>Unpaid and paid transactions, saved as bar codes in the screen underneath the link to send a letter\/parcel.<\/li><li>A simple sentence to guide what users must do with the bar code at the end of the sending process.\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a152388 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a152388\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/xd.adobe.com\/view\/82f00873-868e-45ce-4f5b-9ee947ca3b58-f4c1\/?hints=off\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-xs elementor-animation-grow\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Lauch Prototype<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26e93c1 elementor-widget elementor-widget-spacer\" data-id=\"26e93c1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db7170c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db7170c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b15e5ec\" data-id=\"b15e5ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e67d72f elementor-widget elementor-widget-mireya-heading\" data-id=\"e67d72f\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t12\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tHIGH FED USER TESTING\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bdf79f elementor-widget elementor-widget-text-editor\" data-id=\"4bdf79f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>From the high-fidelity usability test, we found that the user flow has only improved slightly. The barcode is more understandable, evidenced by the user\u2019s ability to guess partially what to do with it. We also noticed that users click on the two barcodes in the beginning of the screen instead of sending an item. We iterated from those points of feedback by being more clear with the text guide on the barcode screen as well as swapping the positions of \u201csend item\u201d and the barcode history so that users would notice the \u201csend item\u201d button first.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2907f68\" data-id=\"2907f68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b2493 elementor-aspect-ratio-169 elementor-widget elementor-widget-video\" data-id=\"52b2493\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=P2XSVTPceOI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;aspect_ratio&quot;:&quot;169&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-fit-aspect-ratio elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22441d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22441d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aff522b\" data-id=\"aff522b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd45a68 elementor-widget elementor-widget-spacer\" data-id=\"bd45a68\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-695e45c elementor-widget elementor-widget-mireya-heading\" data-id=\"695e45c\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t12A\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tJourney Map - High Fidelity Prototype\n\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cab3b9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cab3b9a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dd81d3\" data-id=\"1dd81d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15baed6 elementor-widget elementor-widget-image\" data-id=\"15baed6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2376\" height=\"968\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/hifi-prototype.webp\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c9dcc elementor-widget elementor-widget-spacer\" data-id=\"a0c9dcc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b551fb elementor-widget elementor-widget-image\" data-id=\"0b551fb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2866\" height=\"836\" src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Ap7.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1794b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1794b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e06337\" data-id=\"9e06337\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c58fee elementor-widget elementor-widget-mireya-heading\" data-id=\"0c58fee\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>13\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tPROJECT OUTCOMES\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-fo mry-title--h\">\n\t\t\t\t\t\t\t<span >\n\t\t\t\t          \t\tTo recap, our project is recreating the sending experience at the comfort of the user's own personal device. We designed a mobile app that functions similarly to the self-serve kiosks in regards to sending letters and parcels. \t\t\t\t         \t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26d19b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26d19b6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c16915d\" data-id=\"c16915d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f40f19 elementor-widget elementor-widget-mireya-heading\" data-id=\"2f40f19\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>14\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tPROJECT CHALLENGES AND LIMITATIONS\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e89cd9 elementor-widget elementor-widget-accordion\" data-id=\"0e89cd9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1521\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1521\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">The Bar Code System<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1521\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1521\"><p>This is a system that we implemented in order to create a self service experience that can be done on a personal device. Most of the user&#8217;s pain points during the testing revolved around this. The initial usability test allowed us to iterate on this by adding current transactions for ease of access, and adding a simple text guide to direct users what to do with the bar code at the end of the journey.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1522\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1522\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Australia Post's System<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1522\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1522\"><p>For the most part, we do not know the full extent of how Australia Post handles the sending system. We did use the kiosk ourselves to get a better understanding of how the self-service sending experience works, as well as asking the visiting AusPost representatives for some insight. The app is designed as close to the existing system as possible, keeping the project outcome realistic.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1523\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1523\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Determining non pre paid item weights and sizes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1523\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1523\"><p>Though users can opt to not input the parcel weight and instead get the correct weight (and label) by taking the bar code to Australia Post, they have expressed concerns what if they estimated the weight incorrectly. The current sending system already prompts the receiver to pay extra if the label is inconsistent with the item&#8217;s size or weight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a35883f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a35883f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a9a4dc\" data-id=\"1a9a4dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b194d01 elementor-widget elementor-widget-mireya-heading\" data-id=\"b194d01\" data-element_type=\"widget\" data-widget_type=\"mireya-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-numbering mry-fo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-border-text\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\t<br>15\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle\">\n\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t          \t\tKEY OUTCOMES AND INSIGHTS\t\t\t\t\t         \t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5a410 elementor-widget elementor-widget-text-editor\" data-id=\"2e5a410\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Most users are interested in the idea of being able to do the sending process on a personal device. However, there was one particular criticism where at the end of the day, the user still has to go to the post office in order to complete the sending process. <br \/><br \/>This is what one of our brainstormed solutions could have solved, with the use of drones to assist with the sending experience. However, we needed to keep the project in a realistic scope, considering that the design challenge has to address everyday people, who do not necessarily have access to new technologies.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f46b60d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f46b60d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b03a9a\" data-id=\"0b03a9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cff5e86 elementor-widget elementor-widget-mireya-project-similar\" data-id=\"cff5e86\" data-element_type=\"widget\" data-widget_type=\"mireya-project-similar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"mry-main-title mry-title-center mry-p-0-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-subtitle mry-mb-20 mry-fo\">\n\t\t\t\t\t\t\t<span >\n\t\t\t          \t\t\tSIMILAR PROJECTS\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"mry-fo\">\n\t\t\t\t\t\t\t<span >\n\t\t\t          \t\t\tProjects\t\t\t         \t\t<\/span>\n\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mry-arrows mry-fo\">\n\t\t\t\t\t\t\t<div class=\"mry-sl-nav\">\n\t\t\t\t\t\t\t\t<div class=\"mry-prev mry-button-blog-prev mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-left\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t\t<div class=\"mry-next mry-button-blog-next mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"mry-label mry-fo\">Slider Navigation<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"swiper-container mry-blog-slider\">\n\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\n\n<div class=\"mry-card-item\">\n    <div class=\"mry-card-cover-frame mry-mb-20 mry-fo\">\n            <div class=\"mry-badge\">UX\/UI <\/div>\n                  <div class=\"mry-cover-overlay\"><\/div>\n      <img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/RMITG_daycoverphoto-01-950x433.png\" alt=\"RMIT G&#8217;Day\" class=\"mry-scale-object\">\n      <div class=\"mry-hover-links\">\n        <a data-no-swup data-elementor-lightbox-slideshow=\"gallery\" data-elementor-lightbox-title=\"RMIT G&#8217;Day\" href=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/RMITG_daycoverphoto-01-950x433.png\" class=\"mry-zoom mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i\n              class=\"fas fa-expand\"><\/i><\/span><\/a>\n        <a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/rmit-gday-2\/\" class=\"mry-more mry-magnetic-link mry-anima-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/a>\n      <\/div>\n          <\/div>\n    <div class=\"mry-item-descr mry-fo\">\n            <h4 class=\"mry-mb-10\"><a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/rmit-gday-2\/\">RMIT G&#8217;Day<\/a><\/h4>\n                  <div class=\"mry-text\">RMIT G'Day Language Translation App<\/div>\n          <\/div>\n  <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\n\n<div class=\"mry-card-item\">\n    <div class=\"mry-card-cover-frame mry-mb-20 mry-fo\">\n            <div class=\"mry-badge\">Graphic Design <\/div>\n                  <div class=\"mry-cover-overlay\"><\/div>\n      <img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Merhandisecover-01-950x433.png\" alt=\"Merchandise Design\" class=\"mry-scale-object\">\n      <div class=\"mry-hover-links\">\n        <a data-no-swup data-elementor-lightbox-slideshow=\"gallery\" data-elementor-lightbox-title=\"Merchandise Design\" href=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/Merhandisecover-01-950x433.png\" class=\"mry-zoom mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i\n              class=\"fas fa-expand\"><\/i><\/span><\/a>\n        <a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/merchandise-design\/\" class=\"mry-more mry-magnetic-link mry-anima-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/a>\n      <\/div>\n          <\/div>\n    <div class=\"mry-item-descr mry-fo\">\n            <h4 class=\"mry-mb-10\"><a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/merchandise-design\/\">Merchandise Design<\/a><\/h4>\n                  <div class=\"mry-text\">Print ready merchandise Mockup and Design<\/div>\n          <\/div>\n  <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\n\n<div class=\"mry-card-item\">\n    <div class=\"mry-card-cover-frame mry-mb-20 mry-fo\">\n            <div class=\"mry-badge\">Graphic Design <\/div>\n                  <div class=\"mry-cover-overlay\"><\/div>\n      <img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2023\/09\/Frame-7-950x900.png\" alt=\"Sneakwide\" class=\"mry-scale-object\">\n      <div class=\"mry-hover-links\">\n        <a data-no-swup data-elementor-lightbox-slideshow=\"gallery\" data-elementor-lightbox-title=\"Sneakwide\" href=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2023\/09\/Frame-7-950x900.png\" class=\"mry-zoom mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i\n              class=\"fas fa-expand\"><\/i><\/span><\/a>\n        <a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/sneakwide\/\" class=\"mry-more mry-magnetic-link mry-anima-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/a>\n      <\/div>\n          <\/div>\n    <div class=\"mry-item-descr mry-fo\">\n            <h4 class=\"mry-mb-10\"><a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/sneakwide\/\">Sneakwide<\/a><\/h4>\n                  <div class=\"mry-text\">Website banners and social media posts<\/div>\n          <\/div>\n  <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\n\n<div class=\"mry-card-item\">\n    <div class=\"mry-card-cover-frame mry-mb-20 mry-fo\">\n            <div class=\"mry-badge\">Motion Graphics <\/div>\n                  <div class=\"mry-cover-overlay\"><\/div>\n      <img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/GIFCover-01.png\" alt=\"Covid &#8211; 19 GIF\" class=\"mry-scale-object\">\n      <div class=\"mry-hover-links\">\n        <a data-no-swup data-elementor-lightbox-slideshow=\"gallery\" data-elementor-lightbox-title=\"Covid &#8211; 19 GIF\" href=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/GIFCover-01.png\" class=\"mry-zoom mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i\n              class=\"fas fa-expand\"><\/i><\/span><\/a>\n        <a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/covid-19-gif\/\" class=\"mry-more mry-magnetic-link mry-anima-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/a>\n      <\/div>\n          <\/div>\n    <div class=\"mry-item-descr mry-fo\">\n            <h4 class=\"mry-mb-10\"><a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/covid-19-gif\/\">Covid &#8211; 19 GIF<\/a><\/h4>\n                  <div class=\"mry-text\">GIF set around Covid -19 awareness<\/div>\n          <\/div>\n  <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\n\n<div class=\"mry-card-item\">\n    <div class=\"mry-card-cover-frame mry-mb-20 mry-fo\">\n            <div class=\"mry-badge\">Graphic Design <\/div>\n                  <div class=\"mry-cover-overlay\"><\/div>\n      <img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/BrandingCover-01-950x433.png\" alt=\"Branding &#038; Logo Designs\" class=\"mry-scale-object\">\n      <div class=\"mry-hover-links\">\n        <a data-no-swup data-elementor-lightbox-slideshow=\"gallery\" data-elementor-lightbox-title=\"Branding &#038; Logo Designs\" href=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/03\/BrandingCover-01-950x433.png\" class=\"mry-zoom mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i\n              class=\"fas fa-expand\"><\/i><\/span><\/a>\n        <a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/branding-logo\/\" class=\"mry-more mry-magnetic-link mry-anima-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/a>\n      <\/div>\n          <\/div>\n    <div class=\"mry-item-descr mry-fo\">\n            <h4 class=\"mry-mb-10\"><a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/branding-logo\/\">Branding &#038; Logo Designs<\/a><\/h4>\n                  <div class=\"mry-text\">Flyers, Brochures &amp; Logo's <\/div>\n          <\/div>\n  <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\n\n<div class=\"mry-card-item\">\n    <div class=\"mry-card-cover-frame mry-mb-20 mry-fo\">\n            <div class=\"mry-badge\">UX\/UI <\/div>\n                  <div class=\"mry-cover-overlay\"><\/div>\n      <img src=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/Mysticcoverphoto-01-01-1-950x433.png\" alt=\"Mystic Web\" class=\"mry-scale-object\">\n      <div class=\"mry-hover-links\">\n        <a data-no-swup data-elementor-lightbox-slideshow=\"gallery\" data-elementor-lightbox-title=\"Mystic Web\" href=\"https:\/\/iyerdesign.com\/wp-content\/uploads\/2021\/08\/Mysticcoverphoto-01-01-1-950x433.png\" class=\"mry-zoom mry-magnetic-link\"><span class=\"mry-magnetic-object\"><i\n              class=\"fas fa-expand\"><\/i><\/span><\/a>\n        <a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/mystic-web\/\" class=\"mry-more mry-magnetic-link mry-anima-link\"><span class=\"mry-magnetic-object\"><i class=\"fas fa-arrow-right\"><\/i><\/span><\/a>\n      <\/div>\n          <\/div>\n    <div class=\"mry-item-descr mry-fo\">\n            <h4 class=\"mry-mb-10\"><a href=\"https:\/\/iyerdesign.com\/index.php\/portfolio\/item\/mystic-web\/\">Mystic Web<\/a><\/h4>\n                  <div class=\"mry-text\">Web &amp; UX Design for Mystic website<\/div>\n          <\/div>\n  <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":758,"menu_order":2,"template":"template-layout-builder.php","portfolio_categories":[18],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/portfolio\/210"}],"collection":[{"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/types\/portfolio"}],"version-history":[{"count":109,"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/portfolio\/210\/revisions"}],"predecessor-version":[{"id":1597,"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/portfolio\/210\/revisions\/1597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/media\/758"}],"wp:attachment":[{"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/media?parent=210"}],"wp:term":[{"taxonomy":"portfolio_categories","embeddable":true,"href":"https:\/\/iyerdesign.com\/index.php\/wp-json\/wp\/v2\/portfolio_categories?post=210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}